We participate in a system called Passenger Assist which older and disabled customers can use to arrange assistance. This is an industry-wide system used to book assistance at stations for passengers during their journey and to reserve seats and wheelchair spaces on trains where available.

We are currently investing over £500m new trains, as well as modernising many of our older vehicles.  However, on some of our routes, there are a small number of trains that have yet to benefit from these improvements and therefore may not have all the facilities you would expect to be available, particularly accessible toilets.

For information on the accessibility of our older trains in 2020, please visit our ‘Accessibility on older trains in 2020’ page.

Request Assistance

Alternatively, please feel free to call us to book passenger assistance on 0800 138 5560. Our assistance team is available 24 hours a day, 364 days a year.

You can find out more information about how Northern are making your journeys more accessible on our Disabled People's Protection Policy page.

Blue Assist

Blue AssistBlue Assist is a simple way of asking for assistance, for people who have difficulty communicating. At Northern we are delighted to have joined BlueAssist in trying to make travel easier for those who need it. We have started training all of our frontline people so they are aware of BlueAssist and know how to respond to your needs. BlueAssist cards will soon be available at all staffed stations. All you have to do is write out a card with your question or request and present it to a member of our staff, who will be happy to help. Alternatively download the BlueAssist app and find out more about the scheme from Blue Assist.

We also recognise other similar regional schemes including the Orange Wallet scheme in Wales and the Bridges Card in the North East.