Our Customer Experience Centre is staffed from 07.00 - 22.00 on days when trains are running and can help with complaints, assistance bookings (if you need help during your journey) and general enquiries.
We participate in a system called Passenger Assist which older and disabled customers can use to arrange assistance. This is an industry-wide system used to book assistance at stations for passengers during their journey and to reserve seats and wheelchair spaces on trains where available.
For passengers travelling to and from Manchester Victoria, due to upgrade work on the lifts, step free access is not available until the end of January 2020. We encourage you to contact our travel assistance team to discuss your travel needs. For more information on the work taking place visit Manchester Victoria Upgrade.