Our Northern Vision


Northern plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education and more every day.

Northern is part of the Arriva group, one of the leading providers of passenger transport in Europe, employing over 53,000 people and delivering 2 billion passenger journeys a year across 14 European countries. It is part of Deutsche Bahn (DB), one of the world’s leading passenger and logistics companies, and are responsible for DB's regional passenger transport services outside Germany.

Below is a link to our Customer Report which reveals what we have achieved towards our transformation, what we are going to do, when we will do it and the benefits for our customers.

There are many exciting benefits to come as a result of over £1bn of investment during the next 9 years. These include:

  • brand new state-of-the-art trains with a top speed of 100mph,
  • existing fleet refurbishment to an as-new condition,
  • services becoming faster and more frequent,
  • improved customer facilities and more security on stations; and
  • many stations with extended opening hours.

This is an exciting prospect for everyone – our customers, staff and other stakeholders.

We believe passionately in sharing information clearly and openly because this is the best way to gain understanding and win customer confidence, which we see is key to growing our business sustainably. No false promises, no excuses, just the straight facts, simply presented, so we can be held to account. This will be the distinguishing feature of our Northern franchise.

Achieving the biggest transformation in rail travel in the north for a generation inspires us and we are determined to work very hard to meet our promises. If there is anything more we can do to improve your journey, please let us know.

  View Our 2019 Customer Report (pdf, 312kb)

  View our Autumn 2019 National Rail Passenger Survey score here (pdf, 421kb)

View the Autumn 2019 score breakdown

You can see the full NRPS report here: https://www.transportfocus.org.uk/research-publications/publications/national-rail-passenger-survey-nrps-autumn-2019-main-report/